Good Foot Customer Survey – Zodiac Group

How often do you shop online?

Which e-commerce services do you currently use?

How often do you utilize these services weekly on average?

On average, what time do you tend to use these services?

What factors are most important to you when choosing a delivery service (i.e., speed, cost, social impact)?

Have you used Good Foot Delivery before? If so, what was your experience?

What delivery features do you most enjoy when shopping online?

How important is mobile accessibility for online delivery services?

What would encourage you to use a delivery service like Good Foot more frequently?

How do you typically discover new online delivery services?

How important is the social and environmental impact of a delivery service in your choice?

Do you prefer same-day delivery options? Why or why not?

What do you find most challenging about online delivery services?

Would you be willing to pay more for a delivery service that supports social causes?

How important are user reviews and ratings in your decision to use a delivery service?

Have you faced issues with order tracking in online deliveries?

What improvements would you like to see in online delivery services?

Do you prefer a diverse range of delivery options ( i.e. express, scheduled)?

How do you usually resolve issues with your online orders?

How important is the ease of the checkout process in your overall online shopping experience?

Do you prefer interacting with local businesses for your delivery needs?